Clinic Policies

COVID Masking Policy - In accordance with the Washington State Department of Health (DOH) Health Mask Order update, effective as of April 3rd, 2023, Eyes on the City will discontinue required masking.We will provide masks for any patients who would like them. We also request that patients reschedule their appointments if they are experiencing any symptoms of illness.

Our staff will also not be required to wear masks, though some still elect to. If a patient desires, the provider and/or optician managing their care are more than happty to wear a mask at the patient's request. We require all staff to keep up with their covid and flu vaccinations. We also have a strict workplace illness policy, if a staff member is feeling any cold/flu/allergy symptoms, they are required to test and wear a mask regardless of results. If symptoms are minor and their covid test result is negative, they can remain at work while masked. If symptoms are moderate or worse they will be asked to go home for the duration of their symptoms. Eyes on the City is committed to providing the best patient outcomes and will continue to follow Department of Health and CDC guidelines. If you have any questions or concerns, please feel free to email us!

Appointment Change Policy - To respect the time of our providers as well as the patients on the waiting list, if an appointment is cancelled/rescheduled less than 48 business hours before it is scheduled there will be a $100 fee. No-showing or arriving over 15 minutes late to your appointment will incur the same fee.

Optomap Policy - For every exam we require Optomap retinal imaging. We do this in place of dilation as it is more effective and does not impair the patient's vision for any amount of time! Most vision insurance plans do not cover this imaging and it will be a $39 out of pocket charge.

ID Policy - As a medical facility, it is mandatory for patients to have a valid government identification (ID) on file before making any purchase at Eyes on the City, including but not limited to glasses, contact lenses, medications, medical supplies, and other healthcare-related products or services. This policy is to ensure patient safety, prevent fraud, and maintain accurate records of transactions.

Clothing Policy - We are committed to maintaining a safe and hygienic environment for patients, staff, and visitors. As a healthcare clinic we require all patients to wear appropriate clothing and footwear while on the premises. This policy applies to all areas of the facility, including waiting rooms, examination rooms, treatment areas, and any other patient-accessible areas.